A 99.9% Server Uptime
We’ve built our website hosting platform using stable hardware and significantly modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on our machines in order to guarantee the highest level of security and stability. We have added a number of anti–DoS tools along with highly effective firewall software to make sure our network is impenetrable and safe.
Our website hosting plans plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on top–hole hardware parts provided by Juniper. What’s more, on every router, we have installed a firewall with an intricate set of rules in an effort to sieve all suspicious requests.
Because of this, in each of our data centers – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your cash on the line, you can’t feel truly safe. For this reason, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel happy with our web hosting service or in case you wish to use a bit more robust web hosting solution, like a VPS web hosting plans or even a dedicated web hosting plans – you’ll receive your money back in full, with no secret costs or repayment charges.
24/7 Technical Support
We’ve attentively handpicked each member of our 24x7 support department to make certain that we can provide the best possible help desk service you can possibly get. Each one of our technicians has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Plus, they are at your disposal 24/7 – you’ll be able to get in touch with them whenever you want and they will respond to you ASAP.
Their average ticket response time is just 20 minutes, whilst with other web hosting vendors you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in under 1 hour.